Terms and Conditions

Acceptance 

Our acceptance of your reservation implies that you agree to be bound by these terms & conditions, and governed by the laws of England.

Xclusive Chauffeuring Limited is registered in England and Wales company no: 7880471 and a PCO licensed operator (licence no: 08113/01/01). 

Xclusive Chauffeuring Limited does not accept any responsibility in any way for missed flights for what ever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

Xclusive Chauffeuring Limited use their own transport wherever possible but do use third party companies where appropriate or necessary. 

 

Safety

Your safety, that of our chauffeur and our (or your) vehicle will be paramount, and as such our chauffeur will exercise his discretion in all matters to this regard.

 

Confidentiality

We fully appreciate that you may wish to work whilst in the vehicle or hold discussions with colleagues on sensitive issues. Your confidentiality is assured; what is said in the car stays in the car. However should you wish us to be bound by a signed confidentiality agreement, we will oblige.

 

Cancellation Policy

Xclusive Chauffeuring Limited will accept any cancellation made as long as there is at least 24 hours notice. The cancellation must be made via an email (mail@xclusivechauffeuring.co.uk) to which you will receive confirmation by us. If you do not receive an email from us confirming the cancellation we have not received it. In this case please call our office number which is +44 (0)208 571 5064A £10.00 GBP administration fee will be charged per transfer for all cancellations and will be deducted from the amount of the refund due. Refunds will not be issued if there is a 'no-show' or for cancellation of a booking where we have not received 24 hours notice before the scheduled arrival/meeting time. If a booking is cancelled 24 hours from the start period of the journey, 100% of the fare will be non-refundable.If you do not contact us within 2 hours of landing for airport pick-ups or within 30 mins of non-airport pick-ups the booking will be deemed as a 'no-show'.

 

Airport Pick-ups

The driver will be waiting at these allocated places:

London Heathrow Airport

LHR T1-T4: Near Airport Information Desk

LHR T5: Near the Costa Cafe in the Arrivals Hall

London Gatwick Airport

North Terminal: Airport Information Desk

South Terminal: Airport Information Desk

London Stansted Airport

Airport Information Desk

London Luton Airport

Arrivals Meeting Point

London City Airport

Arrival Meeting Point

Driver will wait at the information desk in the arrivals terminal with a passenger name card.

 

Payment

Payment must be made before or at the end of the journey to the driver.

Account Holders 

Our clients trust us to provide exceptional service and we in turn trust our clients to settle our invoices within 14 days of receipt. All journeys are recorded on a fully itemised invoice which is sent at the end of each calendar month. This ensures that you and your chauffeur can concentrate on the task at hand.

 

Delay

If you have a serious delay on your journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays. Passengers are responsible to load and unload their belongings, and we will not accept liability for loss or damage to your luggage. 

We reserve the right to refuse any passenger to our services due to excess luggage. Passengers are responsible for any damages to the exterior/interior of the vehicle and will be billed accordingly for any repair or valeting required in order maintaining a working order.

 

Insurance

All our vehicles carry comprehensive insurance with hire & reward cover through Ecclesiastical Insurance. All vehicles are licensed with the statutory authorities and Xclusive Chauffeuring Limited carries public liability & product liability insurance to the value of £10,000,000.00 each.

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