Frequently Asked Questions

Xclusive Chauffeuring offers a high-quality chauffeur service for almost any need you might have. If you are unsure about anything, get in touch with our friendly team to discuss or check our FAQs below.


Are you a licensed private hire vehicle operator?

Yes, Xclusive Chauffeuring Limited are fully licensed by TFL Transport for London as a London Private Hire Operator, all our drivers are also fully licensed as pco drivers. Our Operator Licence can be seen on our contact page.

What areas do you cover?

We cover the whole of London and surrounding areas and can take you anywhere in the UK and beyond.

I’m after a service not listed on your website, can you still help?

Yes. We are very flexible on the services we offer, so if you can’t see what you’re after on the website just get in touch and we’ll try to accommodate you.

If my flight is delayed, will I be charged extra?

No, We work on the basis of a flight’s scheduled arrival time, and monitor all our customers’ flights. So we’ll know if there is a delay and will not charge you extra.

What about waiting charges?

We only impose waiting charges if the wait is longer than the journey itself, such as at a wedding. The first 30 minutes are free, after which there is a £5 charge plus parking fees.

Do I need to pay in advance?

There is no need to pay in advance, for your convenience you can pay the driver cash at the end of the journey.

Can I book less than 24 hours?

If you’d like to book with less than 24 hours notice please call us on; International: 0044 208 571 5064 or 0044 208 574 1212 UK: 0208 571 5064 or 0208 574 1212

Are there any additional charges for multiple pick-ups/drop-off?

Our charges are from your start point to your destination only. If you want to include other stops on the journey, or deviate from the agreed journey, then you will be charged extra.

Do you carry passengers under the influence alcohol or drugs?

Xclusive Chauffeuring Limited and its chauffeurs have the right to refuse to carry any passenger thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the chauffeur, vehicle or any other passengers.   

What cars are in your fleet?

Our main fleet of cars include Mercedes Benz E-Class, S-Class and the eight-seat Viano but are not limited to the vehicles advertised on the website. We also have a range of Audi cars ranging from the Q7 to A8 and a wide range of super-cars ideal for any special occasion.

Super-cars i.e Rolls Royce must be arranged in advance and to guarantee a Mercedes, viano at least 24 hours notice is required.

 Is it easy to book?

Yes it is; booking shouldn’t take more than a few minutes using the form on the website. If you are more comfortable booking over the phone, give us a call on +44 (0)20 8571 5064 or +44 (0)20 8574 1212

Do I need to have a PayPal account?

No, you don’t need to have an account with PayPal or sign up with them.

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